Guests swipe 8 honest cards in about 30 seconds and earn a $20 Tab Card that activates the next day. Venues get actionable guest feedback and return guests in one package.
Interactive team prototype. Take the tour, or jump straight in. After you've opened Guest and Operator, Review the app unlocks product questions.
Answer 8 quick cards about tonight. Earn a $20 Tab Card for your next visit.
Tap Start. Swipe Good, Fine, Bad, or Skip.
We verify this number before your Tab Card. Next we text a one-time code.
We texted a code to (305) 555-0142. Demo accepts any 4 digits.
Swipe the card or tap an icon. Skip anything and we deal you another.
Review what you are submitting, then receive. Closing now means nothing is saved.
No password. We send a link that logs you in for 30 days on this phone.
Sent to gm@thesylvester.com. The link is good for 15 minutes.
And that's the problem. Two cards are landing on Fine, which never generates a complaint and never generates a story.
They'll be back for the room and say nothing to anyone. Loyalty is holding; word of mouth isn't.
The Wait reads Bad on 8 of 14 sessions Jordan minted, against 3 of 20 elsewhere on the floor.
Jordan worked the 8pm rush alone. Read the shift before you read the person.
"Waited fifteen minutes for two beers."
8:24 PM · Jordan"Bar was three deep and one person pouring."
8:51 PM · Jordan"Drinks were great once we got them."
9:12 PM · MaraEvery Bad rating landed between 8:10 and 9:20, and ten of eleven came from a session Jordan minted. He was alone behind the bar for that hour.
Nobody rated this Bad. That's why it never reaches you any other way.
"Asked what was good and got 'it's all good'."
7:48 PM · Mara"Nobody suggested anything so I picked one at random."
9:03 PM · JordanA recommendation costs nothing and roughly doubles word of mouth. It is the cheapest fix on this screen.
We unlock product questions after you have opened both. Swipe about the idea, not the demo chrome.
Open Guest and Operator from the cover, then come back.
One concrete note is enough. Skip if nothing sticks.
Your swipes are on this device. Copy them into Slack for Ben, or deal again.
Body
Drop a question from wherever you are. It gets saved with your spot in the sniff test. Ben will answer the pile later.
Saved with where you were. Ben will answer these later. Keep poking, or send another.